Ingénieur Support Technique

Ouagadougou, Kadiogo, Burkina Faso On-site TBD Monthly
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Deadline: 30 Jun, 2025

Skills

  • Communication

Description

Un groupe multinational de TIC recherche un(e) Ingénieur(e) Support expérimenté(e) à Ouagadougou.


Vos missions


  • Support Niveaux 2/3 pour les infrastructures serveurs, stockage et réseaux.
  • Installation, diagnostic et réparation sur plateformes HPE ProLiant/Alletra ou DELL PowerEdge/PowerStore.
  • Dépannage switches/routeurs/firewalls Cisco.
  • Maintenance préventive, mises à jour firmware/OS, reporting d’incidents.
  • Formation clients et interventions terrain partout au Burkina Faso.


Profil recherché


  • 3 ans minimum d’expérience terrain auprès de l’un des OEM suivants : HPE, DELL ou Cisco.
  • Maîtrise des notions RAID, SAN/NAS et virtualisation de base (VMware / Hyper‑V).
  • Rigueur ITIL, gestion de tickets et escalades.
  • Excellente communication en français (anglais apprécié).
  • Qualités clés : esprit d’analyse, sang‑froid, sens du service, envie d’apprendre.


Conditions


  • Poste basé à Ouagadougou avec déplacements fréquents chez les clients.
  • Temps plein, astreintes sur incidents critiques.
Apply Now

Deadline: 30 Jun, 2025

Full Time

Job Type

1

No of vacancies

CIS Group is an expert in distribution and integration of technology solutions, products, and services. The company is organized into business units that are empowered within their respective market segments. The commercial and technical expertise our teams, as well as their ability to adapt to the needs and expectations of different markets, contribute greatly to… Read more

Company Description

CIS Group is an expert in distribution and integration of technology solutions, products, and services.

The company is organized into business units that are empowered within their respective market segments. The commercial and technical expertise our teams, as well as their ability to adapt to the needs and expectations of different markets, contribute greatly to the Group’s development.

Recent growth would not have been possible without the trust of customers, the leading technology partners that choose our group as their distributor/reseller, as well as small, medium, and large enterprises that trust CIS for the design and execution of their ICT projects.