Head of Distribution Services

CIS Group – ICT Company located in Jal El Dib, is looking for an ambitious and motivated Head of Distribution Services for Africa Distribution to build and lead a new Distribution Services Business Unit focused on delivering high-value, end-to-end services for leading IT brands including Huawei, Cisco, HPE, and Dell.

Responsibilities

• Define the structure, mission, and go-to-market strategy of the Distribution Services Business Unit. 
• Develop a roadmap for services such as pre-delivery configuration, staging, installing, post-sales support, and warranty handling.
• Identify service opportunities aligned with vendor programs (HPE Complete Care)

• Serve as the main liaison between the distribution services team and vendor service organizations

• Ensure compliance with vendor service delivery frameworks and certifications.
• Build and standardize service offerings across the distributed brands, such as: Logistics & warehousing, Deployment services, …
• Define SLAs, pricing models, and delivery capabilities per brand.

• Recruit, train, and manage a services team
• Develop the business unit P&L and oversee budgeting, forecasting, and cost control.
• Collaborate with the commercial/sales teams to support customer engagements and tender responses.

Qualifications

• Bachelor's degree in IT, Engineering, Business Administration, or related field.
• 8-12 years of experience in IT distribution or service delivery.
• Solid experience with vendor ecosystems, especially Huawei, Cisco, HPE, and Dell.
• Familiarity with regional logistics and customs requirements.
• Based in Lebanon, willing to travel