Channel Replenishment Organization (CRO)

Purpose:

As a CRO Manager, you\\\'ll be instrumental in ensuring our supply chain runs smoothly and efficiently. You will:

Develop and implement procedures to enhance order processing quality.

• Reduce order and shipment turnaround times.
• Minimize delivery costs from suppliers to customers.
• Secure timely compensation and rebates from our suppliers.
• Ensure the accuracy of supplier sellouts, as well as our internal reports and systems.

Responsibilities:

Strategy & Planning:

• Build and maintain strong relationships with suppliers, customers, and forwarders.
• Devise shipment strategies for complex orders and specific regions.
• Promptly escalate any issues to relevant parties.
• Negotiate terms with forwarders to optimize shipping operations.
• Maintain and refine internal tools affected by supplier interactions.

Operational Leadership:

• Conduct thorough checks on customer orders/invoices, focusing on margins, incoterms, and payment terms.
• Oversee the issuance of credit notes for customers.
• Address and escalate delivery issues with forwarders.
• Collaborate cross-departmentally to address and resolve CRO issues.
• Manage daily sellout reports to suppliers and address any discrepancies.
• Monitor and follow up on compensations/rebates from suppliers.
• Harmonize reporting formats as required by suppliers.

Continuous Improvement:

• Conduct regular review meetings.
• Implement necessary changes to meet departmental needs.
• Innovate and deploy new tools and procedures.

Decision-Making Authority:

• Lead negotiations with forwarders on warehousing, shipping prices, and transit times to reduce costs.
• Authorize claims documents for damaged or missing items to secure payments.
• Manage claims with our insurance department to ensure compensation.
• Approve inventories, financial provisions, and Margin Contribution reports.
• Resolve financial disputes and manage pending rebates and funds with suppliers.

Responsibilities Management:

• Provide solutions for issues encountered by Sales Admin/logistics and Order Processing teams.
• Resolve critical customer issues and maintain supplier communication.
• Liaise with inspection offices regarding shipment and documentation issues.
• Facilitate the clearance of problematic shipments across the UK, Europe, and Africa.
• Oversee logistics hubs setup.
• Ensure accurate monthly sales sellout reporting.

Skills and Competencies:

• Proficiency in ERP and Excel.
• Knowledge of logistics and customs regulations.
• Ability to manage and analyse large data sets.
• Personal Attributes:
• Leadership and coaching ability.
• Results-driven attitude.
• Business acumen.
• Strong team leadership.
• Exceptional planning and organizational capabilities.
• Effective communicator.
• Creative problem-solver.
• Customer-focused mindset.

3 years plus experience

Organizational Position:

Reports To: Finance and Administration Manager

• Join us in a critical role within our logistics and supply chain operations. As a CRO Manager, you will drive efficiency and ensure smooth delivery of products to our customers, fostering growth and maintaining strong relationships with our partners.