Genesys is a leader in both cloud & on-premise customer engagement solutions as it powers more than 25 million of the world’s best customer experience each year.
 
Recently, customer interactions evolved from many isolated channels into a single, effortless, omnichannel customer journey thanks to Genesys.

Genesys helps organizations streamline their greatest assets – employees, insights, and customer channels. Also, the company brings customers the combination of market-leading customer service and enterprise software products with collective years of Contact Center Diagnostic and Problem Solving Services to maximize the full value of a Genesys deployment.
 
A successful Customer Service Solution requires the efficient integration of comprehensive Contact Center Services, Effective Processes, and the right Technology.
Together with Genesys, CIS – a Silver Genesys Partner – combines these elements to help organizations build an optimized Customer Engagement Solution that meets their key business requirements.

 
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