Avaya is a global leader in delivering superior communication experiences, enabling the mission critical, real-time communication applications of the most important operations.
Avaya provides the most complete portfolio of solutions, products, and services to large enterprises, mid-market companies, small businesses, and governmental organizations around the world.
In today’s digital era, customers demand and expect a consistent and seamless experience across multiple touch points, both physical and digital. Avaya offers contact center solutions that enable you to build a customized portfolio of applications – to drive stronger customer engagement and promote higher customer lifetime value.
Boundless Team Engagement happens when communications solutions integrate into your work culture. Streamlined, cost-effective processes transform the way your teams engage with customers, partners, and each other.
Avaya’s Engagement Solutions are available in a variety of deployment models including public, hybrid, and private cloud as well as on a customer’s premises.
• Avaya’s Team Engagement Solutions which empower people to communicate and collaborate using any modality; independent of location, network or device.
• Avaya’s Customer Engagement Solutions which support multi-channel interactions, intelligent routing, self-service and proactive communication to improve Customer Engagement. These solutions also enable businesses to transform customer experience, one great interaction at a time.
• Avaya’s Fabric Networking Portfolio which delivers a broad range of feature-rich products and differentiated technologies that combine to form simple, effective, scalable, and business-oriented solutions.
Major Avaya Products: Major Avaya Services:
- -Unified Communication & Collaboration -Enablement Services
- -Customer Experience Management -Optimization Services
- -Networking -Innovation Services
CIS has chosen to partner with Avaya in order to bring people together with the right information, at the right time, and in the right context. This will help enable a higher level of engagement between customers, teams, employees and partners, improve efficiency, and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration.
Together, CIS and Avaya would also enable partners to mitigate risk, reduce total cost of ownership, and optimize solution performance based on customers’ unique business needs.
For more information, click here -Enterprise Cloud and Managed Services